cupangcuan Platform Account Terms and Service Agreement
Our terms outline the conditions under which you access and use cupangcuan—our sportsbook, casino, and esports platform. When you register with cupangcuan, you enter a binding agreement with us to follow these rules. We keep them clear and direct so there's no ambiguity about what we expect from you or what you can expect from us.
This page covers account creation, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), bonus conditions, dispute resolution, and jurisdiction restrictions. Our terms apply to all users on cupangcuan, whether you're accessing the platform from Jakarta, Surabaya, Bandung, Medan, or anywhere else in a supported jurisdiction.
We at cupangcuan reserve the right to update these terms. When we do, we notify you in your account. Continued use of cupangcuan after notification means you accept the updated terms. If you disagree with changes, you may close your account.
Account creation and verification on cupangcuan
When you register with cupangcuan, you provide your full name, date of birth, contact number, and address. We require this information to comply with know-your-customer (KYC) regulations. We verify your identity against government-issued documents (KTP, passport, or driver's license) before activating your account.
You must be of legal age in your jurisdiction to use cupangcuan. You affirm that your personal information is accurate and complete. If you lie about your identity, age, or location, we will close your account and forfeit any balance. We at cupangcuan take fraud seriously because it puts the platform at legal risk.
Deposits and withdrawals
When you deposit via e-wallet (DANA, e-wallet, mobile banking, local payment, online payment) or e-wallet, the transaction settles immediately into your cupangcuan balance. When you choose bank transfer (mobile banking, local payment, online payment, e-wallet), the deposit settles according to your bank's clearing schedule—usually within a few hours during business days.
Withdrawals on cupangcuan go back to the same payment method you used to deposit. You cannot withdraw to a different e-wallet or bank account than you deposited from. We process withdrawals through a standard review window. During Indonesian holidays (Idul Fitri, Idul Adha, Imlek), processing may take longer because banks and e-wallet operators have reduced staffing.
We at cupangcuan do not charge transaction fees for deposits or withdrawals. Your e-wallet provider or bank may assess their own fees based on your account tier—that is beyond our control.
Bonus terms on cupangcuan
We occasionally offer signup bonuses, deposit matches, or reload promotions on cupangcuan. Each offer comes with specific terms: minimum bet requirements, validity windows, applicable categories (Liga 1 betting, live dealer, slots, etc.), and withdrawal restrictions. When you claim a bonus, you agree to these conditions.
Bonuses are non-transferable and expire on the date specified by cupangcuan. If you fail to meet the wagering requirement before expiration, you forfeit the bonus and any unmatched balance associated with it. We reserve the right to cancel a bonus if we detect fraud, abuse, or violation of terms.
Our terms exist to protect both you and cupangcuan. Transparency and fairness are not optional—they are the foundation of how we operate.
Account restrictions and closure
We at cupangcuan may restrict, suspend, or close your account if you violate our terms. Violations include but are not limited to: providing false information, engaging in fraud, using prohibited betting strategies, betting from a non-supported jurisdiction, or breaching payment terms.
When we close your account, we freeze your balance for a review period (typically 30 days). If no violations are confirmed, we return your balance to your registered payment method. If violations are found, we may forfeit your balance as compensation for damages to cupangcuan.
Dispute resolution and jurisdiction
If you have a dispute with cupangcuan, contact our support team through your account. We investigate complaints within a standard timeframe and respond with our findings. If you disagree with our resolution, you may escalate the complaint through our formal dispute process—details are available in your account settings.
cupangcuan services are available only in jurisdictions where local law permits. Our platform is not available to users in restricted territories. Before opening an account, verify that your location allows access to online sportsbook and gaming services. We check your jurisdiction during registration using IP geolocation and account details. If you register from or relocate to a restricted jurisdiction, we will close your account and return your balance according to local law.
Governing law and liability
These terms are governed by applicable Indonesian law and the regulations of your specific jurisdiction. We at cupangcuan comply with all local requirements in Jakarta, Bandung, Medan, Surabaya, and other supported regions.
cupangcuan is not liable for any indirect or incidental losses arising from your use of the platform—including lost earnings, lost opportunity, or psychological harm. Your sole remedy for disputes is the formal dispute process described above. By using cupangcuan, you waive the right to pursue legal action except through our designated dispute channels.
Changes to these terms
We reserve the right to update these terms at any time. Material changes are communicated to you via email or account notification. Your continued use of cupangcuan after notification constitutes acceptance. If you do not accept updated terms, you may request account closure and a return of your balance.
For questions about these terms, contact cupangcuan support through your account dashboard. Our team is available to clarify policy, explain dispute procedures, or address jurisdiction concerns.